Every year, Medway Volunteer Centre Medway helps thousands of people attend their medical appointment and support groups.
This is particularly important for people with mobility issues where getting public transport is difficult. Our service is cheaper than a taxi and run with the help of local volunteers, who provide a caring and professional service.
For all other queries please contact our office where our staff can see if we can take you at our managers discretion.
How the Scheme Works:
When you receive an appointment, you can ring up the Hands Rochester Volunteer Centre Transport Desk (01634 380 030) to place a transport request.
Our Office Transport Volunteers then find a driver close to where you live from our list of Volunteer Drivers and book your transport. We then ring you to inform you of your driver’s name and what time they will pick you up.
On the day the volunteer driver will pick you up at the arranged time in their car and drive you to your appointment, our drivers can help you get to your department if you need any assistance, including if you need a wheelchair (hospital wheelchair).
Our driver will then wait for your appointment to finish and
make sure you get home safely.
In cases where you have an appointment which is more than 2 hours or a minor operation appointment our driver will leave you at the hospital in the department and they will be contacted by the hospital staff when you are ready to be discharged and our driver will take you home.
How much does it cost?
All our drivers are volunteers using their own cars, which have a full MOT and are insured. We charge 45p a mile to cover the petrol cost for your journey.
We also charge a £2 Administration fee which goes to the office to help with the cost of the telephone line and expenses for our office volunteers who arrange the transport.
You may have to pay for parking if you are attending an appointment in a hospital or centre which charges for parking, our drivers can advise you on parking tickets.
All payment are to be made in cash on the day to the driver.
How much notice do you need?
We need at least 3 working days notice, ideally more. The longer we have to arrange a driver for you the more likely we are to find a driver.
We can never guarantee a driver for your appointment however we do try our best.
What happens if I need to cancel my Appointment?
Please give as much notice as you can, so where possible we can allocate the driver to another journey.
We do understand that in some cases it maybe a last minute cancellation due to ill health.
We do reserve the right in some situations to charge clients if not enough time was give for cancellation.
What information we need for a transport request:
Our transport desk is open:
Monday to Friday
9:30am – 12:30pm
01634 380 030